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Knowledgebase: Resource Central

Resource Central is our complete meeting room and resource booking tool for Outlook(R) allowing...
CHANGE RESERVATION EMAIL ON NEW ORDER For tentative appointments RealTime Service sometimes ma...
Product support Lifecycle policy for Resource Central can be found here [http://www.add-on-supp...
The following software requirements should be met in order to allow Resource Central to work pr...
SUMMARY In Outlook, when you click ResourceFinder, a message appears: If you select YES, ano...
SYMPTOMS From time to time it can be required to verify if asp.net is working correctly on th...
Version 1.0 STATEMENT ------------------------- ADD-ON PRODUCTS WILL ENSURE THAT RESOURCE...
SYMPTOMS If you have low vision, need larger fonts, or need high-contrast colors. RESOLUT...
SYMPTOMS Some functions are not working correctly when using IE 8, 9 or 10. CAUSE This issu...
SYMPTOM After booking a reservation (some resources were selected and [Save&Close] button was ...
SYMPTOM If you use ResourceFinder in One-Step Ordering, then look in My Meetings, the order di...
SYMPTOM - A reservation is booked with some items in the order. After the deadline, reservatio...
SUMMARY Some special texts/characters have been tested to prove that they have not been suppor...
SYMPTOM Select a report: Language in Start Date field is different from the one in pop-up cale...
SYMPTOM In Cantina Report: Format of date in Condition section is different from that in Resul...
SYMPTOM Open RESOURCEFINDER, select 2 resources that allow conflicting meeting (CONFLICTING ME...
SYMPTOM User creates an appointment and invites some attendees, then opens ResourceFinder to s...
SUMMARY After a recurring tentative reservation is booked, the Delegated User opens Resource C...
SUMMARY The following table describes how RC acts if changes are made to child resources in a ...
SYMPTOM After Add-in is installed, it takes 10 seconds for Outlook to open and 25 seconds to b...
SYMPTOM Organizer creates a normal reservation, then click ResourceFinder --> select a VR from...
SYMPTOM Values of properties (DROPDOWN LIST type) in NEW ORDER EMAIL sent to Organizer and Res...
SUMMARY When a user places Appointments on those particular resources which have been previous...
SUMMARY If RealTime Service wants to run and get proper access to calendar information on the ...
SUMMARY User books a reservation with SOF. In the SOF, if user inputs long string data to CO...
SYMPTOM Newly created resources do not show up in resource list shown in RC backend. This seem...
SUMMARY User books a recurring reservation with SOF. From Outlook, user opens the recurring ...
SUMMARY User books a reservation with SOF, of which a resource is declined by Exchange Server....
SUMMARY When users update resources in a reservation (remove, replace a resource with another)...
SUMMARY After upgrading from RC 3.0, the language of Service Provider user in PERSON table is ...
SUMMARY After filling in necessary information and clicking [UPLOAD] button to upload license ...
SUMMARY When user upgrades an older version to RC 3.7, RC 3.7 installer does not accept that. ...
SUMMARY After upgrading from RC 3.6 HF_4, Item Price List report is not installed. CAUSE It...
SUMMARY You confront the following warning dialog when installing RC on Windows 8: CAUSE Th...
SUMMARY In a recurring appointment, if there are too many occurrences, ResourceFinder might no...
SUMMARY After upgrade, some problems might be encountered. E.g., the following message appears...
SUMMARY The VR_ArrivalDate should have been a system property. i.e. it should be available on ...
SUMMARY After user tries to sort the locations/categories in the backend, these changes are no...
SUMMARY When you try to visit a Web page that is hosted on a computer that is running Internet...
SYMPTOM Organizer creates a Shared Order Form (SOF) reservation. After that he goes to TASKS...
SYMPTOM When you change the name of 'LOCATIONS' in the location tree in RC (to COMPANY, for ex...
SYMPTOM When starting Outlook 2013 or Outlook 2016, this information bar might be displayed sa...
SYMPTOM Symptom of the issue is: when user selects a certain day in the calendar in Backend, t...
SYMPTOM Symptom of the issue is: After clicking [SEND ORDER], user re-opens Order form and fou...
SUMMARY When you open the order form, a default number of services might appear without having...
SYMPTOM Symptom of the issue is: when you book a recurring appointment, the recurring appointm...
SYMPTOM When booking a VTC recurring meeting, the Tasks show up with 2 different start times: ...
SYMPTOM Look at this example to see the symptom of this issue: - Create an appointment in Ou...
SYMPTOM When trying to upgrade DB from RC 3.0 to 3.7, the upgrade process suddenly stops. And ...
SUMMARY This article is useful if you want to have a textbox that only appears in the form whe...
SYMPTOM The error message you might encounter is this: RESOLUTION This can be resolved in t...
SYMPTOM Once Resource Central (RC) and RealTime Service (RTS) were hooked up to Office365 and ...
SYMPTOM When you enter a name such as "a" on the search field under Persons, the following err...
SYMPTOM This issue can be seen when you book a virtual resource, and the issues that occur are...
SYMPTOM The standard report "Items in Order" takes more than 2 minutes to load. CAUSE SQL q...
SYMPTOM Information about availability of attendees in appointments with "working elsewhere" s...
SYMPTOM In RC 3.7.10, version number of Sync service is 3.7.0010.0033 In RC 3.7.10 HF_1 the ...
SYMPTOM The symptom of this issue can be seen from the following example: - Organizer books ...
SUMMARY In order to prevent users from creating meetings/appointments with no end-date, you ca...
SYMPTOM Prior to RC 3.7.10, you could put a HTML link into the Description section of a resour...
SUMMARY You can set a resource to automatically process all incoming meeting requests and canc...
SYMPTOM You can see the symptom of this issue by following these example's steps: * Book a...
SUMMARY Note: - Non-domain environments should employ IIS 8.5. - This solution is employed...
SUMMARY DISPLAY THE MESSAGE In order to display the notification message for a resource selec...
SYMPTOM After the RC Add-in is installed through Group Policy Object (GPO), the following wind...
SUMMARY Starting with RC 3.7.10 Hotfix 3, Resource Central will be behaving differently in two...
SUMMARY This issue often occurs when there is something wrong in the configuration, so that th...
SYMPTOM You can see the symptom of this issue by following these steps: - Hide a resource ma...
BACKGROUND This outline is made to assist in setting up a Kiosk screen for the Resource Centra...
SYMPTOM The symptom of this issue can be seen from the following example: 1. Book a meeting ...
SUMMARY ADD-IN ENTRY IN REGISTRY EDITOR When Resource Central Add-in is installed, the follow...
SYMPTOM The symptom of this issue can be seen from the following example: * Book a meeting...
SYMPTOM When this issue occurs, Resource Central Add-in cannot retrieve appointments of some r...
Link to the backend web-site is stored two places: * CLIENT SIDE: (URL1) Stored in the sett...
SYMPTOM After changing RealTime Service Endpoint in Resource Central Basic Parameter, emails c...
SYMPTOM RC throws an error in the event log: "Cannot get phone number for "....
SYMPTOM This issue occurs to the following Excel reports: * ExcelResources * ExcelReserv...
SYMPTOM User books a room including catering, consequently he receives a "New Reservation" ema...
SYMPTOM The symptom of this issue can be seen from the following example: * Book a recurri...
SUMMARY If organizer changes time (which can be done by dragging the appointment around the ca...
SYMPTOM This issue can be seen in 3 sections of ResourceFinder: LOCATIONS, CATEGORIES and MY F...
SYMPTOM When you click "Configure Application" in the Resource Central (RC) Configuration Tool...
SYMPTOM Internet Explorer support report printing. In order to do so, it is required that an A...
SUMMARY There are two scenarios: * There has been no Resource Central (RC) add-in installe...
SYMPTOM The limitation of booking recurring meetings with Shared Order Form (SOF) can be seen ...
SYMPTOM You might find the following obsolete sources in Event Viewer: CAUSE The observed o...
  SERVICE ACCOUNT  NO. CHECK LIST REFERENCES 1 Create a service account (our...
SYMPTOM You might encounter the following message when upgrading to Resource Central (RC) 3.8 ...
SYMPTOM After upgrading from older revision to Resource Central (RC) 3.8, you might encounter ...
SYMPTOM When you log in Resource Central (RC) backend, the following error occurs: CAUSE Th...
  SERVICE ACCOUNT   NO. CHECK LIST REFERENCES 1 Create a service account (our...
SERVICE ACCOUNT   NO. CHECK LIST REFERENCES 1 Create a service account (our suggestion is...
SYMPTOM When you open Outlook for the first time, everything works smoothly with ResourceFinde...
SYMPTOM This issue can be described by the following example: * Resource A is booked for a...
SYMPTOM These issues can be seen in ResourceFinder: * The dropdown list to select capacity...
PRE-REQUISITE * A running SQL server (version 2008 or above) with SQL Reporting Services run...
SYMPTOM When you try to upgrade your Resource Central system from any RC 3.7.10 revision to RC...
SYMPTOM Click on the Overview section in Resource Central backend, and you may see that the li...
SYMPTOM When creating an order, after you click [Send Order], the screen goes blank and the or...
SYMPTOM When logging in as a Service Desk Agent, you might see nothing displayed in TASKS scre...
SYMPTOM Open My Meetings (by going to My Meetings Stand Alone page or via Outlook), and select...
  SYMPTOMS When the user accesses Resource Finder from within Outlook, a script error is repo...
SYMPTOM When you upgrade from an older version of Resource Central (RC) to RC 3.8 SR1, the fol...
SYMPTOM You can see the different font sizes in Resource Central Backend print outputs with th...
This article consists of the following sections: * Requirements * Advantages of deploymen...
PREDEFINE ADD-IN CONFIGURATION PROPERTIES PROPERTY NAME VALUE NOTE RESOURCECENTRAL_URL ...
This article consists of the following sections: * Requirements * Create a TRANSFORM file...
SYMPTOM When you click on any report, the following error shows up: And when you click on [R...
  SERVICE ACCOUNT   NO. CHECK LIST REFERENCES 1 Create a service account (our...
SERVICE ACCOUNT   NO. CHECK LIST REFERENCES 1 Create a service account (our suggestion is...
SUMMARY Note: This is a system requirements informed by Polycom needed when running an on-prem...
BACKGROUND This article is made to assist in setting up a Kiosk screen for the Guest registrat...
SUMMARY By default configuration on Exchange resources, the private flag (RemovePrivatePropert...
SYMPTOM * Go to a custom report with location filter in Conditions area. * Click on the bu...
SUMMARY RealTime Service 6.4.27+ can work properly with Resource Central (RC) 4.0 SR1+. But ...
SUMMARY This is Resource Central login screen: If you want, you can add support contact deta...
SUMMARY CONFIGURE WINDOWS AUTHENTICATION ON RESOURCE CENTRAL BACKEND PRE-REQUISITE: Internet ...
SYMPTOM Add-in is disabled by Outlook even though it has been put into the DONOTDISABLEADDINLI...
SUMMARY To retrieve location ID, go to RC Admin page → Reports → SQL. Type the following comma...
SUMMARY Add-On Products provides the license files to its clients, which must be uploaded into...