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Knowledgebase: Resource Central
KB0249 - Alerts on Add-in produced by Outlook

 

Symptom

During Add-in operation, you may encounter the following pop-up message: “A program is trying to access email address information stored in Outlook”.

 

Causes

The antivirus program blocks the Resource Central Add-in process run inside Outlook, leading to the alert.

 

Resolution

Add eowp.exe and outlook.exe processes into the Exceptions list of the antivirus program. After that, restart your machine for the changes to take effect.

 

Properties

Applies to: All versions of RC

Reference: TFS #183991

Knowledge base ID: 0249

Last updated: Jan 14, 2019