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Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

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Phone: +45 7944 7000
Fax: +45 7944 7001

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Knowledgebase: RealTime Service
Known issues and Limitations

 

Insert of "Declined" status on RC reservations

A code bug in 6.6.12 is unfortunately in some scenarios updating Resource Central reservations with a "Decline" status instead of "Free".

Result is that order data is not clean up correctly for deleted reservations.

To see if your Resource Central Database is effected please use the following statement:


SELECT Count(r.id) [Declined Reservations], Count(o.id) [Declined Orders]
FROM reservations r
FULL JOIN orders o on r.id=o.reservationsid
WHERE r.busystatus='DECLINED'

 

 

If any wrong data, please contact Add-On Products for assistance on the clean up

 

Workaround: Install 6.6.12.1 and clean up data

Status: Fixed with 6.6.12.1