Support
Login
Your Password

Sales
North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001

China
Phone: +86 (21) 2221 8396
Email: info-china@add-on.com
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Resource Central
KB0241 - Order forms are blank after upgrading to Resource Central 4.0

 

Symptom

After upgrading to Resource Central (RC) 4.0 from an older version, order forms with “required” properties are blank when you open it in ResourceFinder.

Cause

In property details, there is a radio button for you to determine if a property is required:

In RC versions older than 4.0, if a required property is inserted into an order form, the HTML form automatically adds a java script snippet to validate this “required” factor, and you can see it if you select “Source” in Form Editor:

In RC 4.0+, this java script snippet is not necessary and its existence in the form cause the order form being blank when you open it in ResourceFinder.

 

Resolution

To make the order visible again, you need to remove the java script snippets in the order form.

1. Go to the forms with required properties, open its HTML form, copy and paste the source code into a text file for backup.

2. Copy and paste the source code into any HTML editor (e.g. Notepad++).

3. Look for all java script snippets (by typing ‘script’ into the search box) and delete them all.

 

Properties

Applies to: RC 4.0+

Reference: TFS #179690

Knowledge base ID: 0241

Last updated: Oct 25, 2018