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North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001

China
Phone: +86 (21) 2221 8396
Email: info-china@add-on.com
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Miscellaneous
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Lifecycle for product support

Product support Lifecycle policy for Digital Sign Service for Android based sign can be found here

Concerning supported platforms

Here at Add-On Products we value our customers and want to make sure that your purchased product works properly and is covered with the maintenance you need.

Add-On Products follow the Microsoft Support Lifecycle, which means that platforms fall out of support over time. However, If you use a Microsoft platform product which has lost its mainstream support, we want to make sure you are aware that it may still be possible to include these in your maintenance program.

In case you are using a Microsoft platform products, which are out of mainstream support, you will need to purchase extra coverage to include these in your maintenance agreement. Please contact your reseller or us directly for extended support pricing.

Version 3.1.3.19 (November 5, 2018)

Production date: October 30, 2018

  • Implement support for iOS, iPad
    New 173634, 175967, 176268, 176294, 166706,170061,170062
  • Date and time format can now be controlled by the client or by the template
    New 174595, 176127
  • Samples Templates now available in English, Danish and German languages
    New 178168, 171168, 171171, 171201, 171217, 171220, 171223, 171229, 171389
  • Sample Sign Templates has been updated
    Fixed 178638, 170130, 171006, 171077, 171168, 171171, 174752, 172401, 178168, 171077, 171531, 171534, 171566, 171574, 171582, 171597, 171604, 171611, 171617, 171629, 171638, 171641, 171670, 173240, 171878, 172050, 172088, 172196, 172205, 172237, 172513, 174003, 174008, 174011, 178342
  • Documentation has been updated
    Fixed 173665, 177557, 173666
  • DPI independent position objects on Android devices has been corrected
    Fixed 174564, 174899, 176300
  • Power saving does not work correctly has been fixed
    Fixed 171395
  • Issue playing Video on Android devices
    Fixed 171722, 172240, 174903, 172063, 173321
  • Display error message when opening confirm dialog
    Fixed 173287, 173720
  • Subject and end time fields on Book new meeting not correctly
    Fixed 176044
  • Minor bug fixes
    Fixed 170077, 170569, 170603, 170678, 172902, 173138, 173320, 170209, 174596, 171006, 171175, 173012, 172336, 173392, 173683, 174896, 180222, 176135

Version 3.0.5.1 (June 26, 2018)

Production date: June 21, 2018

  • Initial release for Android (iOS and Windows will follow)
    New
  • View current and / or next meetings
    New
  • Create, confirm, extend and end meetings directly on the screen
    New
  • Show meeting room availability with color coding
    New
  • Automatically end no-show meetings and free up the room
    New
  • Use pin-code protection for accessing the door screen
    New
  • Show meeting directory to see all ongoing meetings
    New
  • Start / end meetings with one-touch booking screen
    New
  • Use customized templates to fit the branding of your organization
    New
  • Use the standard templates available for a quick start
    New
  • Display your company logo
    New
  • Display server-managed background image without accessing the individual screen
    New
  • Show videos on the screen
    New
  • Support for multiple time zones
    New