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North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: WebTeam Central
System requirements for WebTeam Central

 

The following software requirements should be met in order to allow WebTeam Central to work properly

Component

Requirement

Server Software

Operating System:
Windows Server 2008 R2 SP1 (FULL) (Extended Support – see note *)
Windows Server 2012 (FULL) (Extended Support – see note *)
Windows Server 2012 R2 (FULL) (Extended Support – see note *)
Windows Server 2016 (FULL)

SQL Server:
Microsoft SQL Server 2008 R2 (Extended Support – see note *)
Microsoft SQL Server 2012 (Extended Support – see note *)
Microsoft SQL Server 2014 SP2
Microsoft SQL Server 2016
Microsoft SQL Server 2017

Exchange Server:
Microsoft Exchange Server 2010 (Extended Support – see note *)
Microsoft Exchange Server 2013 (Extended Support – see note *)
Microsoft Exchange Server 2016
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

Remark: Exchange Online plan with EWS Application support see Exchange Online Service Description
These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.

Microsoft .NET Framework 4.5.1.

RealTime Service
WebTeam Central only works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see RealTime Service System requirements


Client Software

Browser:
Microsoft Edge
Microsoft Internet Explorer 11
Firefox version 39.0
Chrome version 43.0.2357.132

Product support Lifecycle
Product support Lifecycle policy for WebTeam Central can be found here

* Extended Support
Add-On Products offers Extended support to clients using certain “Out of Mainstream Support” Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.

Whenever Add-On Products releases a new ‘major release’ (like version 7.0 > version 7.1 or version 7.1 > version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See Microsoft Lifecycle Policy.

If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support – just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking here.

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