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Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395

Phone: +45 7944 7000
Fax: +45 7944 7001

Phone: +86 (21) 2221 8396
+45 7944 7002

+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Exchange Central
System requirement for Exchange Central


The following software requirements should be met in order to allow Exchange Central to work properly



Operation System

Windows 7 (Extended Support – see note *)
Windows 8.1 (Extended Support – see note *)
Windows 10


Microsoft Outlook 2010 (Extended Support – see note *)
Microsoft Outlook 2013 (32 and 64 bit) (Extended Support – see note *)
Microsoft Outlook 2016 (32 and 64 bit)
Microsoft Outlook 2019 (32 and 64 bit)
Microsoft Outlook 365 (32 and 64 bit)

Microsoft Outlook must be connected to one of the following Exchange Server versions:
Microsoft Exchange Server 2010 (Extended Support – see note *)
Microsoft Exchange Server 2013 (Extended Support – see note *)
Microsoft Exchange Server 2016
Microsoft Exchange Server 2019
Exchange Online Plan 1
Exchange Online Plan 2
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1, E3, E4
Office 365 Education E1, E3, E4
Office 365 Government E1, E3, E4

Note: Exchange Online plan with EWS Application support see Exchange Online Service Description
These are the supported Exchange Servers confirmed by Add-On Products, but other editions will often also work. So do not hesitate to contact Add-on Products so we can clarify if your environment needs are supported.

Remark: Hybrid Exchange enviroment is not support by Exchange Central.
A hybrid Exchange enviroment is a combination of on-premises applications or data and cloud-based services. For example, Exchange hybrid solutions could include using an Exchange Server on-premises and Exchange Online in Office 365.

Microsoft .NET Framework 4.6

Microsoft Excel 2010 (Extended Support – see note *)
Microsoft Excel 2013 (Extended Support – see note *)
Microsoft Excel 2016

RealTime Service
Exchange Central works in cooperation with our application RealTime Service. For a list of requirements related to this application, please see RealTime Service System requirements

Product support Lifecycle
Product support Lifecycle policy for Exchange Central can be found here

* Extended Support
Add-On Products offers Extended support to clients using certain “Out of Mainstream Support” Microsoft products with our software. This allows you to retain support access for your Add-On Products software while continuing to use older Microsoft products.

Whenever Add-On Products releases a new ‘major release’ (like version 7.0 > version 7.1 or version 7.1 > version 8.0), we will update our system requirements for the product to only contain Microsoft platform products versions, which are in Microsoft Mainstream support. See Microsoft Lifecycle Policy.

If you use a Microsoft product which has ended its mainstream support, you may still be able to be covered by our support – just purchase extended support for the Add-On Products product in question. For more information, please contact your reseller or us directly by sending an email by clicking here.