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Knowledgebase: Resource Central
Resource Central - Limitations and known issues

 

Error displayed in Sync Exch. Status

An error is show in Sync Exch. Status column in Back end Resource View after upgrade of Resource Central and Realtime Service. When you upgrade an existing Resource Central installation to 4.1 Service Release 1, then a new service (Resource Central Permission Service) is added. This service does not have a valid configuration by default, and lacks the DB connection set for the existing RC installation.

Workaround: The solution is to open Resource Central configuration tool, and configure the db connection for this service

Status: Under investigation.


 

Resource info not moved to meeting invite

In RC 4.0 Hotfix 5 the parameter meetinginvite.resourceinfo.enable is defect so resource information is not transfered to the meeting invite body.

Workaround:  Install the file resourceinfo.asmx in into "C:\inetpub\wwwroot\ResourceCentral\Webservice". The file can be downloaded from https://filetransfer.add-on.com/link/H1hgiprHrdI7ZBVj5LxexG.

Status: awaiting RC4.0 Hotfix 6. Fixed in RC4.1 Service Release 1.

Reference: #179849


 

Upgrade issue: Affecting customers utilizing SQL 2012 and SQL 2012R2

When upgrading to the latest build HF4, customers using the above SQL platforms will experience the below issue.

“Error: Incorrect syntax near 'INDEX'. If this is intended as a part of a table hint, A WITH keyword and parenthesis are now required.”

The issue is not critical as this is only an index cannot be created. Its purpose is to improve the performance of the solution.

Status: Solved in Version 4.0.0009.0024 Hotfix 4 update.

 


 

Change reservation email on new order

For tentative appointments, RealTime Service sometimes makes a double push notification from Exchange to Resource Central. This results in an extra changed reservation to organizer and service provider when making a new order or when Tentative.sofflow=1 and organizer does not include a shared order in the new order.

Workaround: None

Status: Under investigation in Realtime Service.

Reference: #170176


 

Resource Finder - Out of Memory error

For some On-Premise users on Outlook 2013 & 2016 32 bit, Resource Finder is terminated before it opens. A warning on an "Out of memory" error is presented either as a dialogue or in the event viewer.

Status: Solved. Improvements to the error is released in Addin version 4.00.0137. Over a longer period, the Addin has been test at different customers, who experienced this error. The error has not occurred again.

Reference: #149840, 161268, 161336


 

Buffer time on Virtual resources not working

Buffer time on Virtual resources does not work in RC4.0

Workaround: None

Status: Solved in RC4.0 Hotfix 3

Reference: #150440


Not able to use SSO (Single sign-on)

Using Active Directory authentication for automatic login to Resource Central backend does currently not work.

Workaround: None

Status: Solved in RC4.0 Service Release 3

Reference: #118431


Customized reports

Customers with such reports can subscribe to our Custom Report Maintenance Program. A subscription guarantee that the reports by default are validated to work on newer Resource Central service releases and major upgrades.

Customers without a subscription are welcome to contact Add-On products support for further information or to order an analysis of your reports.


Booking of Virtual Resources or Shared Order Form with Exchange delegate is not supported for multiple resources.

Having a virtual resource where one or more of the child resources have an Exchange delegate is not supported.

Status: Solved in 3.8 SR2 and 4.0 SR2

Reference: #68943.