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KB0189 - Tasks overview is not displayed
When logging in as a Service Desk Agent, you might see nothing displayed in Tasks screen:
In RC 3.8, a SQL schema have been updated (stored procedures and tables) in comparison with RC 3.7 and 3.7.10. This make SQL server take long time to re-compile those changes (maybe a few minutes). After the re-compiling is completed, the issue is gone.
When the RC 3.8 is installed and you have configured the application and upgraded the database (using RC Configuration Tool), run the following script in SQL server:
This script is to create [spEXECsp_RECOMPILE] stored procedure, which is used to recompile all changes in RC database (tables, stored procedures, etc.). This recompiling can improve access speed to RC database when user runs the system for the first time after upgrading.
After the [spEXECsp_RECOMPILE] is created in RC database, you need to run it by executing the following statement:
Applies to: All revisions of RC 3.8
Reference: TFS #64965
Knowledge base ID: 0189
Last updated: Mar 14, 2016