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Knowledgebase: Resource Central
KB0181 - Some areas in the ResourceFinder left-panel are not selectable

 

Symptom

These issues can be seen in ResourceFinder:

  • The dropdown list to select capacity for searching does not work
  • The text boxes to enter details for searching does not work
  • The dropdown lists to select time do not work

 

Cause

These issues may appear when the Internet Explorer (IE) execution mode used by ResourceFinder is set to 9 or above. These modes are not compatible with the HTML code of the ResourceFinder. Only IE execution modes 7 and 8 are compatible with ResourceFinder.

 

Workaround

Edit registry (in client machine) to use IE execution mode 8:

Note: Changing the IE execution mode does not impact the Internet Explorer application

- Open Registry Editor

- Go to the following destination:

By default, Browser Emulation key is located here:

32-bit Windows

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]

64-bit Windows

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]

Alternatively, the Browser Emulation key might also exist in:

32-bit Windows

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]

64-bit Windows

[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION]

Note: By default, the key OUTLOOK.exe is not available in the Registry. It is generated when an application (usually embedded with Outlook when functioning) is installed to the client machine. This is to improve performance of the application’s interaction with a certain Internet application.

- Open the key OUTLOOK.exe and make the modification:

- Enter the appropriate value to the “Value date” field based on the version of Internet Explorer 8 execution mode:

Value

Description

8000 (0x1F40)

Webpages containing standards-based !DOCTYPE directives are displayed in IE8 mode. Default value for Internet Explorer 8

Important: In Internet Explorer 10, Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode.

Click [OK], close Registry Editor and restart Outlook.

 

Resolution

This has been confirmed as a defect and will be reviewed for a future release of the Resource Central.

 

Properties

Applies to: All versions of RC

Reference: TFS #56565

Knowledge base ID: 0181

Last updated: Feb 23, 2016