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KB0181 - Some areas in the ResourceFinder left-panel are not selectable
These issues can be seen in ResourceFinder:
These issues may appear when the Internet Explorer (IE) execution mode used by ResourceFinder is set to 9 or above. These modes are not compatible with the HTML code of the ResourceFinder. Only IE execution modes 7 and 8 are compatible with ResourceFinder.
Edit registry (in client machine) to use IE execution mode 8:
Note: Changing the IE execution mode does not impact the Internet Explorer application
- Open Registry Editor
- Go to the following destination:
By default, Browser Emulation key is located here:
Alternatively, the Browser Emulation key might also exist in:
Note: By default, the key OUTLOOK.exe is not available in the Registry. It is generated when an application (usually embedded with Outlook when functioning) is installed to the client machine. This is to improve performance of the application’s interaction with a certain Internet application.
- Open the key OUTLOOK.exe and make the modification:
- Enter the appropriate value to the “Value date” field based on the version of Internet Explorer 8 execution mode:
Click [OK], close Registry Editor and restart Outlook.
This has been confirmed as a defect and will be reviewed for a future release of the Resource Central.
Applies to: All versions of RC
Reference: TFS #56565
Knowledge base ID: 0181
Last updated: Feb 23, 2016