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Knowledgebase: Resource Central
KB0147 - Errors seen when link to backend is not correct

 

Link to the backend web-site is stored two places:

  • Client side: (URL1) Stored in the settings file on client side. It is used to call web services and Resource Finder / My Meetings
  • Server side: (URL2) Stored in the DBVersion table in the SQL database. It is used to get resource files (images, java scripts, etc. ) and call web services

URL1 has to be identical to URL2. If that is not the case, then the following symptoms are observed.

 

Symptom

Session time out when user clicks [Send Order] in RF --> Order Form

Java script error when user opens RF --> Order Form

Cannot open ResourceFinder (RF)/My Meetings (MM)

Cause

With the above two URLs, we have the following cases:

  • URL1 is correct, URL2 is incorrect: RF/MM will be opened successfully but the content and functions are not correct (e.g. Java script error in RF, error when clicking [Send Order], etc.)
  • URL1 is incorrect, URL2 is correct: Cannot open RF/MM.
  • Both of them are incorrect: Cannot open RF/MM

 

Resolution

Make sure that backend URL in settings file matches with backend URL in DBVersion table.

 

Properties

Applies to: RC 3.8

Reference: TFS #12768

Knowledge base ID: 0147

Last updated: Feb 23, 2016