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Knowledgebase: Resource Central
KB0145 - Cancelled Reservation and Cancelled Order emails are not sent to organizer

 

Symptom

The symptom of this issue can be seen from the following example:

  1. Book a meeting with resource1.
  2. Move order to resource2 but this reservation (for resource2) is declined by Exchange.
  3. It is expected that Cancelled Reservation and Cancelled order emails are sent to organizer but, in fact, the organizer receives none of them.
 

Cause

RealTime Service does not notify Resource Central when moving order to a resource is declined by Exchange. Therefore, Resource Central does not know that it was declined → Cancelled Reservation and Cancelled Order emails are not sent.

 

Additional information

The reasons why reservation is declined by Exchange are as follows:

  • The resource is already booked during that time.
  • The selected time is out of the available hours of the resource (set by Exchange).
  • Meeting organizer is not allowed to book the resource.
  • Duration of reservation exceeds duration limit of resource.

Resolution

This has been confirmed as a defect and will be reviewed for a future release of the product.

 

Properties

Applies to: Resource Central 3.8

Reference: TFS #21234

Knowledge base ID: 0145

Last updated: Feb 23, 2016