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KB0145 - Cancelled Reservation and Cancelled Order emails are not sent to organizer
The symptom of this issue can be seen from the following example:
RealTime Service does not notify Resource Central when moving order to a resource is declined by Exchange. Therefore, Resource Central does not know that it was declined → Cancelled Reservation and Cancelled Order emails are not sent.
The reasons why reservation is declined by Exchange are as follows:
This has been confirmed as a defect and will be reviewed for a future release of the product.
Applies to: Resource Central 3.8
Reference: TFS #21234
Knowledge base ID: 0145
Last updated: Feb 23, 2016