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Knowledgebase: Resource Central
KB0142 - Booked quantity of an item is not shown in order form

 

Symptom

The symptom of this issue can be seen from the following example:

1. Book a meeting with a normal resource.

2. Open its order form and put in 12 for quantity of an item, then send the order.

3. Check in the database and found that it has been stored correctly.

4. Re-open the order form in ResourceFinder and find that the booked quantity is not displayed:

Cause

Sometimes Outlook does not take effect immediately when user changes time zone of client machine. Therefore add-in retrieves an appointment object with wrong start/end time values when user opens an existing appointment and that causes this issue.

 

Resolution

This issue can be resolved by restarting Outlook after changing client time zone.

 

Properties

Applies to: RC 3.8

Reference: TFS #20764

Knowledge base ID: 0142

Last updated: Feb 23, 2016