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KB0164 - Limitation of recurring booking with Shared Order Form
The limitation of booking recurring meetings with Shared Order Form (SOF) can be seen with the following example:
Book a new recurring reservation containing orders with resource10 and resource4.
After this, it can be seen that order for the 3rd instance is cancelled but no Cancelled Order email is sent.
If you remove a resource in all instances of the series (by removing it instance by instance), Outlook still considers that resource as a part of the series. So when you send update for the series, Resource Central will wait for that resource's notification but that notification will never come → no Cancelled Order email is sent. This is a technical limitation.
If you want to remove a resource from all instances, you should do it by removing the resource from the series. Do not open all instances one by one to remove the resource, which can prevent the issue from occurring.
Applies to: All versions of RC
Reference: TFS #35068
Knowledge base ID: 0164
Last updated: Feb 23, 2016