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Knowledgebase: Resource Central
KB0167 - Pre-Installation check lists for Resource Central 3.7.10 (Office 365 setup)

Service Account 

 No. Check list References
1 Create a service account (our suggestion is RCadmin) in Office 365 Cloud admin interface
  • RCadmin needs to have a mailbox
  • RCadmin is not allowed to be hidden in the Global Address List
  • RCadmin must be added to the “Global administrator” group in office 365 (this particular right can be removed after configuration).
2 Grant “Send As” rights to resources for RCadmin account Grant RCadmin send as rights to each resource mailbox, either though EMC or through Exchange Shell. Refer to this article for more details.
3 Configure impersonation for RCadmin account Refer to this article to know how to configure impersonation.


Resource Central (RC) 

 No. Check list References
1 Prepare server Refer to this article for more details.
2 Enable required roles and features on the new server

Under Web Server

Under Management Tools:
     IIS Management Console
     IIS 6 Management Compatibility
     IIS Management Scripts and Tools

Under Web Server
     Under Common http Features:
          Static Content

Under Web Server
     Under Application Development:
          .net Extensibility 3.5
          .net Extensibility 4.5
          ASP.NET 3.5
          ASP.NET 4.5
          ISAPI Extensions
          ISAPI Filters

3 Resource and facility mailboxes All the resource and facility mailboxes should be added to a distribution list.
4 Install pre-requisite softwares

Microsoft SQL Server 2005 Backward Compatibility Components

Download and install “Microsoft SQL Server 2005 Backward Compatibility Components” on the RC Web Server (choose only to install SQL Distributed Management Objects (SQL-DMO)):


Microsoft SQL Server

Information about Microsoft SQL Server is available here.


  • The SQL server should be in mixed mode (Windows Authentication and SQL Server Authentication).
  • SQL account must have sysadmin rights.
  • We support SQL 2008, SQL 2008 R2 and SQL 2012.


RealTime Service (RTS) 

No. Checklist References
1 Prepare server Refer to RTS Installation Guide for more details.
2 Check your platform

Supported platforms are as follows:

  • Office 365 Business Essentials
  • Office 365 Business Premium
  • Office 365 Enterprise E1
  • Office 365 Education E1
  • Office 365 Government E1
  • Office 365 Enterprise E3
  • Office 365 Education E3
  • Office 365 Government E3
  • Office 365 Enterprise E4
  • Office 365 Education E4
  • Office 365 Government E4
3 Install prerequisites

Microsoft Online Services Sign-In Assistant (Download link)

Windows Azure Active Directory Module (Download link)

4 Enable firewall exceptions Refer to this article for more details.



Applies to: RC. 3.7.10

Reference: TFS #34947

Knowledge base ID: 0167

Last updated: Apr 15, 2016