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KB0163 - Cannot connect with Office 365
In a hybrid environment, when you insert the account details for the office 365 connection
and click [Test configuration] button in RealTime Manager, an issue occurs:
The account (mentioned above) is created in Active Directory with Impersonation right. In a hybrid Exchange setup with Office 365, Exchange Impersonation cannot be extended throughout Exchange environments. So in this case the account does not have sufficient right.
If the account is created in cloud with impersonation right, it will work.
Create an account “in cloud” and grant it the impersonation right.
Applies to: All versions of RTS
Reference: TFS #35106
Knowledge base ID: 0163
Last updated: Feb 23, 2016