- Home En
KB0033 - Unable to install RC 3.7 on top of legacy RC due to version mismatch
When user upgrades an older version to RC 3.7, RC 3.7 installer does not accept that.
In RC installer, there is a checking system to ensure only a defined list of legacy software versions can be upgraded. When RC 3.7 installer is launched, it checks the appSettings file and if the existing version on top of which RC 3.7 is installed has no match in the defined list, then RC 3.7 installer stops this upgrading process.
The supported versions are as follows:
User has to manually correct the version value in appSettings.config file to match with the list of versions accepted by RC 3.7 installer. By default, this file is stored at: C:\inetpub\wwwroot\ResourceCentral\. Open this file and correct the version value:
Applies to: RC 3.7
Reference: TFS #3560
Knowledge base ID: 0033
Last updated: Feb 23, 2016