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Knowledgebase: Resource Central
KB0157 - Conflict message shows up if an occurrence of a recurring appointment is changed in ResourceFinder

 

Symptom

The symptom of this issue can be seen from the following example:

  1. Book a recurring appointment
  2. Open an occurrence and use RF to change the resource to another that is free.
  3. The error message appears, showing that there is a conflict:

Cause

RC3.7 does not support opening one occurrence in RF. By doing that, RC always treats it as a recurring series whether user selects “the entire series” or “Just this one”. Because of that, if any date in the series with which the changed resource has conflict, the message will be shown.

 

Resolution

This issue has been fixed in RC 3.7.10 SR2.

 

Properties

Applies to: All versions of RC before RC 3.7.10 SR2

Reference: TFS #29801

Knowledge base ID: 0157

Last updated: Feb 23, 2016