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KB0095 - Notification Emails are not sent to organizer after Resource Central and RealTime Service are connected to Office365
Once Resource Central (RC) and RealTime Service (RTS) were hooked up to Office365 and everything appearing to work well, you shortly discovered that the e-mail notification that Resource Central sends out to the meeting organizer was not being sent: Even though you do not see any updates inside Resource Central but you do get the confirmation email from Exchange, and if you check the database you can see that the reservation is NOT inserted.
The system was unable to communicate with the Office365 server, therefore notification emails are not sent. This is because in our environment the RealTime Service (RTS) application is located behind or inside the corporate firewall so it was not possible for the Exchange Server to contact the RC/RTS server.
This configuration will have a public facing server in your environment NATed (Network Address Translation) to the internal server that is running RC/RTS on the default port of 10002. For example, if the server 188.8.131.52 shown above is a public facing server, simply add a rule on your firewall so that inbound TCP activity on port 10002 would be internally routed (NATed) to the server running RC/RTS.
Applies to: 3.7.10+
Reference: TFS #11010
Knowledge base ID: 0095
Last updated: Feb 23, 2016