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Knowledgebase: Resource Central
KB0019 - Label names and values of properties in New Order Email and Order Form are different

 

Symptom

Values of properties (Dropdown List type) in New Order Email sent to Organizer and Responsible Person are different from those in Order form:

Cause

This happens because data for email and order form are retrieved at different sources:

 

Displayed data

Retrieved at

Email

Labels

Text of properties in RC backend

(or Caption column in PropertyTypes table)

Values

RecordID column in LookUpValues table

Order Form

Labels

HTML column in formHTML table

Values

Name column in LookUpValues table

 

Resolution

This has been confirmed as a defect and will be reviewed for a future release of the product.

 

Properties

Applies to: RC 3.7.0001.0006

Reference: TFS #2170

Knowledge base ID: 0019

Last updated: Feb 23, 2016