Support
Login
Your Password

Sales
North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001

China
Phone: +86 (21) 2221 8396
Email: info-china@add-on.com
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Resource Central
KB0037 - Errors occur in ResourceFinder after upgrade

 

Summary

After upgrade, some problems might be encountered. E.g., the following message appears when ResourceFinder is opened:

In another case: User creates a new appointment and adds a resource using Resource Finder. The user then reopens the appointment and opens Resource Finder, but found that the resource is not selected. This user wants to add a second resource, but when he presses [Save and Close] the initial resource is removed.

 

Cause

These errors occur because the selected pipeline mode in Application Pool is Integrated mode.

 

Resolution

This issue can be resolved by changing the pipeline mode to Classic mode:

Open Internet Information Services (IIS) Manager ⇒ Application Pools ⇒ Classic .NET AppPool ⇒ Basic Settings. Set as screenshot below:

In the Internet Information Services (IIS) Manager, open ResourceCentral ⇒ Manage Application ⇒ Advanced Settings. Set up RC to run in “Classic .NET AppPool” 

Properties

Applies to: RC3.7.0004.0005 (4379); 3.6 HF4 (3733)

Fixed in: RC 3.8

Reference: TFS #4379; 3733

Knowledge base ID: 0037

Last updated: Feb 23, 2016