- Home En
KB0094 - Error message shows up in RC/RTS syncing to Exchange Online (Office 365)
The error message you might encounter is this:
This can be resolved in two stages:
1) A new ‘Exchange server’ will need to be created in your RTS configuration and the relevant credentials provided.
2) Make sure to find and enable an all-important check-box within RTS’ Exchange configuration labelled as ‘This is Office 365 server’. This setting helps the software differentiate between an on premise and Cloud Exchange environment.
Applies to: 3.7.10+
Reference: TFS #11010
Knowledge base ID: 0094
Last updated: Feb 23, 2016