Support
Login
Your Password

Sales
North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001

China
Phone: +86 (21) 2221 8396
Email: info-china@add-on.com
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Resource Central
KB0094 - Error message shows up in RC/RTS syncing to Exchange Online (Office 365)

 

Symptom

The error message you might encounter is this:

Resolution

This can be resolved in two stages:

1) A new ‘Exchange server’ will need to be created in your RTS configuration and the relevant credentials provided.

2) Make sure to find and enable an all-important check-box within RTS’ Exchange configuration labelled as ‘This is Office 365 server’. This setting helps the software differentiate between an on premise and Cloud Exchange environment.

Properties

Applies to: 3.7.10+

Reference: TFS #11010

Knowledge base ID: 0094

Last updated: Feb 23, 2016