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Knowledgebase: Resource Central
KB0028 - Business flow goes wrong if Organizer doesn't select "Send update to all attendees" when updating resource list of reservations

 

Summary

When users update resources in a reservation (remove, replace a resource with another), then click [Send Update] button, the following dialog box appears:

If “Send updates only to added or deleted attendees” option is selected, the business might go wrong as follows:

With booking for Shared Order Form

- RC does not send notification email to SDA, Organizer.

- When a resource is removed from the resource list, order for this resource is not canceled.

- The resource that has been removed still appears on the resource list of the Reservation.

 

With booking for Virtual Resource (VR)

- RC does not send notification email to Organizer and Service Provider.

- When a resource is removed from the resource list, order of the VR is not canceled.

Notes: These cases still work normally if “Send updates to all attendees” option is selected.

 

Resolution

This has been confirmed as a defect and will be reviewed for a future release of the product.

 

Properties

Applies to: RC 3.7.0003.0003 and RTS 63

Reference: TFS #3384

Knowledge base ID: 0028

Last updated: Feb 23, 2016