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KB0018 - Number of emails sent to organizer is wrong if user books normal reservation over a Virtual Resource (VR) then changes to recurring reservation
Organizer creates a normal reservation, then click ResourceFinder --> select a VR from resource list --> Save & Close. After organizer is brought back to Appointment window (of Outlook), he changes this reservation to a recurring reservation. Click Send to finish.
What is wrong is that: New Recurring Reservation emails are sent to Organizer from all child resources meanwhile there should have been only one email sent to Organizer from VR.
The same outcome is also resulted from the following cases:
- Change reservation from Recurring to Normal
- Change pattern of the Recurring reservation
This will be reviewed to define a new business flow for a future release of the product.
Applies to: RC 3.7.0000.0037
Fixed in: 3.7.10 SR2
Reference: TFS #2063
Knowledge base ID: 0018
Last updated: Feb 23, 2016