Support
Login
Your Password

Sales
North America
Phone: +1 (905)-655-9262
Fax: +1 (905)-655-9395
Email: info@add-on.com

Europe
Phone: +45 7944 7000
Fax: +45 7944 7001
Support
Denmark
+45 7944 7002

Europe
+44 (0) 203 002 3889

North America
+1 (202)-536-4165
Knowledgebase: Resource Central
KB0018 - Number of emails sent to organizer is wrong if user books normal reservation over a Virtual Resource (VR) then changes to recurring reservation

 

Symptom

Organizer creates a normal reservation, then click ResourceFinder --> select a VR from resource list --> Save & Close. After organizer is brought back to Appointment window (of Outlook), he changes this reservation to a recurring reservation. Click Send to finish.

What is wrong is that: New Recurring Reservation emails are sent to Organizer from all child resources meanwhile there should have been only one email sent to Organizer from VR.

The same outcome is also resulted from the following cases:

- Change reservation from Recurring to Normal

- Change pattern of the Recurring reservation

 

Resolution

This will be reviewed to define a new business flow for a future release of the product.

 

Properties

Applies to: RC 3.7.0000.0037

Fixed in: 3.7.10 SR2

Reference: TFS #2063

Knowledge base ID: 0018

Last updated: Feb 23, 2016