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Knowledgebase: Resource Central
KB0154 - Cantina and Front Desk Report log error when RC is deployed outside AD domain

 

Symptom

RC throws an error in the event log: “Cannot get phone number for <user@company.com>”.

For RC 3.7.10 SR2+ versions, this error message is: "Active Directory (AD) is not accessible."

 

Cause

In order to fill in organizer Phone Number in Cantina and Front Desk report, RC request this information from AD.

Report

Requested data

Cantina Report

Organizer Phone Number

Front Desk Report

The reports look up data in AD. It works if RC backend is installed on a server in the domain. If RC is deployed outside the domain in which AD is installed, then the information cannot be retrieved by RC.

 

Resolution

This has been considered to be improved in a future release of the product.

 

Properties

Applies to: All versions of RC (except for RC 3.8+)

Fixed in: RC 3.8

Reference: TFS #28525

Knowledge base ID: 0154

Last updated: Feb 23, 2016