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Knowledgebase: Mailbox Central
KB0153 - All Outlook profiles get list of signature

Symptom

The instructions can be seen from the following example:

1. Create 3 Outlook profiles: 2 profiles with the same SMTP address: AA@add-on.com, the other with the SMTP address: XX@add-on.com.

2. Create 2 signatures and deploy them to 2 emails: AA@add-on.com and XX@add-on.com.

3. Start Outlook with the XX@add-on.com profile.

4. Open Signature list form (Signatures and Stationery).

5. You can see that the signature deployed for AA@add-on.com is still available:

Meanwhile, it is expected that only signature for the selected profile (XX@add-on.com) is available.

Cause

Signatures in Outlook are not stored separately but in the same folder. It is:

C:\Users\<User>\AppData\Roaming\Microsoft\Signatures (in which <User> is name of the user).

So any profile in Outlook can see the signatures stored in this folder.

Resolution

This issue comes from Outlook and it will be reviewed when a new version of Outlook is released.

Properties

Applies to: All versions of MC

Reference: TFS #28383

Knowledge base ID: 0153

Last updated: Feb 24, 2016