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Knowledgebase: Resource Central
KB0118 - Time display error occurs in ResourceFinder when TimeZoneSource.dll malfunctions

 

Symptom

You can see the symptom of this issue by following these example’s steps:

  • Book an appointment from 11:00 AM to 12:00 on 28/10/2014
  • Go to your calendar and reopen the appointment, click on ResourceFinder (RF) button.

  • In RF, the appointment appears from 12:00 - 13:00, i.e. the booked time slot is displayed in the RF grid one hour later than reality. So it appears that the resource is available from 11:00 to 12:00, but it is not and RF gives a warning message if you want to book on that time slot:

Cause

The reason of this issue is that a third-party time conversion DLL (TimeZoneSource.dll) malfunctions and causes the time change.

This issue is only encountered in some time zones and dates:

1. If Client time zone is among those in the following list:

(UTC+03:00) Minsk

(UTC+04:00) Izhevsk, Samara (RTZ 3)

(UTC+11:00) Chokurdakh (RTZ 10)

(UTC+12:00) Anadyr, Petropavlovsk-Kamchatsky (RTZ 11)

(UTC+12:00) Petropavlovsk-Kamchatsky - Old

(UTC+14:00) Kiritimati Island

Then the database error occurs when user opens ResourceFinder as shown in the figure below:

2. The following tables list dates of each time zone in which the issue occurs (from 1 December to the end of 2015)

Year: 2014

2014 December 01 - 31 for the following time zones:

(UTC+02:00) Amman

(UTC+02:00) Kaliningrad (RTZ 1)

(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2)

(UTC+05:00) Ekaterinburg (RTZ 4)

(UTC+06:00) Novosibirsk (RTZ 5)

(UTC+07:00) Krasnoyarsk (RTZ 6)

(UTC+08:00) Irkutsk (RTZ 7)

(UTC+09:00) Yakutsk (RTZ 8)

(UTC+10:00) Magadan

(UTC+10:00) Vladivostok, Magadan (RTZ 9)

 

Year: 2015

=======(UTC-09:00) Alaska==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-08:00) Baja California==========

2015 April 05

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC-08:00) Pacific Time (US & Canada)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-07:00) Chihuahua, La Paz, Mazatlan==========

2015 April 05

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC-07:00) Mountain Time (US & Canada)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-06:00) Central Time (US & Canada)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-06:00) Guadalajara, Mexico City, Monterrey==========

2015 April 05

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC-05:00) Eastern Time (US & Canada)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-05:00) Indiana (East)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-04:00) Asuncion==========

2015 March 22

2015 March 23

2015 March 24

2015 March 25

2015 March 26

2015 March 27

2015 March 28

2015 March 29

2015 March 30

2015 March 31

2015 April 01

2015 April 02

2015 April 03

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 April 13

2015 April 14

2015 April 15

2015 April 16

2015 April 17

2015 April 18

2015 October 04

 

=======(UTC-04:00) Atlantic Time (Canada)==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-04:00) Cuiaba==========

2015 February 22

2015 February 23

2015 February 24

2015 February 25

2015 February 26

2015 February 27

2015 February 28

2015 October 18

 

=======(UTC-04:00) Santiago==========

2015 March 15

2015 March 16

2015 March 17

2015 March 18

2015 March 19

2015 March 20

2015 March 21

2015 October 11

 

=======(UTC-03:30) Newfoundland==========

2015 March 08

2015 November 01

2015 November 02

2015 November 03

2015 November 04

2015 November 05

2015 November 06

2015 November 07

2015 November 08

 

=======(UTC-03:00) Brasilia==========

2015 February 22

2015 February 23

2015 February 24

2015 February 25

2015 February 26

2015 February 27

2015 February 28

2015 October 18

 

=======(UTC-03:00) Greenland==========

2015 March 28

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

 

=======(UTC-03:00) Montevideo==========

2015 March 08

2015 March 09

2015 March 10

2015 March 11

2015 March 12

2015 March 13

2015 March 14

2015 March 15

2015 October 04

 

=======(UTC-02:00) Mid-Atlantic - Old==========

2015 March 29

2015 September 27

2015 September 28

2015 September 29

2015 September 30

2015 October 01

2015 October 02

2015 October 03

2015 October 04

 

=======(UTC-01:00) Azores==========

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC) Casablanca==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC) Dublin, Edinburgh, Lisbon, London==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+01:00) Brussels, Copenhagen, Madrid, Paris==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+01:00) Windhoek==========

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 September 06

 

=======(UTC+02:00) Amman==========

2015 January 01 - 31

2015 February 01 - 28

2015 March 01 - 26

2015 October 29

2015 October 30

2015 October 31

2015 November 01 - 30

2015 December 01 – 31

 

=======(UTC+02:00) Athens, Bucharest==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+02:00) Beirut==========

2015 March 28

2015 October 24

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

 

=======(UTC+02:00) Damascus==========

2015 April 02

2015 October 29

 

=======(UTC+02:00) E. Europe==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+02:00) Istanbul==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+02:00) Jerusalem==========

2015 March 27

2015 March 28

2015 March 29

2015 March 30

2015 March 31

2015 April 01 - 30

2015 May 01 - 31

2015 June 01 - 30

2015 July 01 - 31

2015 August 01 - 31

2015 September 01 - 30

2015 October 01 - 24

 

=======(UTC+02:00) Kaliningrad (RTZ 1) ==============

2015 January 01 – December 31

 

=======(UTC+03:00) Moscow, St. Petersburg, Volgograd (RTZ 2)==========

2015 January 01 – December 31

 

=======(UTC+03:30) Tehran==========

2015 March 21

2015 September 21

2015 September 22

2015 September 23

2015 September 24

2015 September 25

2015 September 26

2015 September 27

2015 September 28

 

=======(UTC+04:00) Baku==========

2015 March 29

2015 October 25

2015 October 26

2015 October 27

2015 October 28

2015 October 29

2015 October 30

2015 October 31

2015 November 01

 

=======(UTC+05:00) Ekaterinburg (RTZ 4)==========

2015 January 01 – December 31

 

=======(UTC+06:00) Novosibirsk (RTZ 5)==========

2015 January 01 – December 31

 

=======(UTC+07:00) Krasnoyarsk (RTZ 6)==========

2015 January 01 – December 31

 

=======(UTC+08:00) Irkutsk (RTZ 7)==========

2015 January 01 – December 31

 

=======(UTC+09:00) Yakutsk (RTZ 8)==========

2015 January 01 – December 31

 

=======(UTC+09:30) Adelaide==========

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 October 03

2015 October 04

 

=======(UTC+10:00) Canberra, Melbourne, Sydney==========

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 October 03

2015 October 04

 

=======(UTC+10:00) Hobart==========

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 October 03

2015 October 04

 

=======(UTC+10:00) Magadan==========

2015 January 01 – December 31

 

=======(UTC+10:00) Vladivostok, Magadan (RTZ 9)==========

2015 January 01 – December 31

 

=======(UTC+12:00) Auckland, Wellington==========

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 September 26

2015 September 27

 

=======(UTC+12:00) Fiji==========

2015 January 24

2015 January 25

2015 October 24

2015 October 25

 

=======(UTC+13:00) Samoa==========

2015 April 04

2015 April 05

2015 April 06

2015 April 07

2015 April 08

2015 April 09

2015 April 10

2015 April 11

2015 April 12

2015 September 26

2015 September 27

 

Solution

This has been reviewed and will be resolved in the RC 3.7.10 Hotfix 3.

 

Properties

Applies to: All versions of RC before RC 3.7.10 Hotfix 3

Fixed in: RC 3.7.10 Hotfix 3

Reference: TFS #16824; 18292

Knowledge base ID: 0118

Last updated: Feb 23, 2016