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Knowledgebase: Miscellaneous
Lifecycle for product support

Our product support Lifecycle policy at Add-On Products can be used to determine the length of time our support will be available for our different software / product versions. Our customers can use this detailed information to effectively plan and optimize their individual deployment plans - regarding new versions we release - to ensure our continued support for their platforms.We work with two different end dates for our support: Development and Technical.

The End Date for Development Support
This date indicates when we consider a version to be ‘obsolete’. This means that we have defined a date where we will not develop fixes or perform any new development for this version. This doesn’t mean that we will stop correcting bugs in future versions, it simply means we will not fix anything on this version. Once a bug has been fixed, it will be released in a version based on the latest version and future versions. Should an error be due to an environmental issue, as a holder of our Gold level maintenance, you will still be covered by our Technical support.

The End Date for Technical Support
This date indicates when we stop providing technical support on our individual product versions. This means that if you, as a holder of our Gold level maintenance, would like to receive our technical support then you would need to have a supported version of our product installed within your environment. Otherwise we will not be able to assist you without an additional charge.

We hope that we, by detailing this information, will be able to help our customers in an optimal way which will assist in building a solid maintenance and deployment plan. Should you have questions please feel free to contact us.

Account Central
Ariadne
Ariadne frontend for Android based sign
Ariadne frontend for Modulex based sign
Ariadne frontend for Windows based sign
Digital Sign Service
Digital Sign Service Client
Digital Sign Service for Android based sign
Digital Sign Service for iOS based sign
Digital Sign Service for Windows based sign
Exchange Central
Mailbox Central
Office Central
RealTime Service
Resource Booking Web App
Resource Central
WebTeam Central

 

Account Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
4.00.00.0016 Mar 1, 2010 Mar 1, 2017 Sep 1, 2017  
4.00.00.0008 Dec 2, 2008 Mar 1, 2010 Mar 1, 2011  
2.XX.XX.XXXX Jul 28, 2006 Apr 1, 2009 Jul 30, 2009  

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Ariadne

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
3.17.07.0025 Dec 19, 2017     Development support ends when next version is released.
Technical support ends 6 months after next version is released.
3.16.02.0005 Dec 21, 2016 Dec 19, 2017 Jun 19, 2018  
3.16.01.0001 Sep 15, 2016 Dec 21, 2016 Jun 21, 2017  
3.15.03.0003 Mar 17, 2016 Sep 15, 2016 Mar 16, 2017  
3.14.05.0006 Jan 18, 2016 May 30, 2016 Nov 14, 2016  
3.14.03.0003 Sep 9, 2014 Jan 18, 2016 Sep 16, 2016  
3.13.04.0004 Nov 1, 2013 Sep 25, 2014 May 7, 2015  
3.12.02.0001 Jul 13, 2012 Nov 1, 2013 Jun 29, 2014  
3.11.08.0002 Dec 14, 2011 Nov 10, 2012 Mar 10, 2013  
3.11.03.0004 Nov 24, 2011 Nov 10, 2012 Mar 10, 2013  
3.10.03.0003 Jun 1, 2011 Mar 23, 2012 Jul 21, 2012  
3.09.13.0019 Nov 24, 2010 Sep 29, 2011 Jan 27, 2012  
3.08.12.0023 Sep 29, 2010 Mar 24, 2011 Jul 22, 2011  
3.07.10.0018 Aug 6, 2010 Jan 27, 2011 May 27, 2011  
3.06.09.0005 Jun 17, 2010 Dec 4, 2010 Apr 3, 2011  
3.02.05.0003 Mar 18, 2010 Oct 15, 2010 Feb 12, 2011  
3.01.03.0003 Dec 14, 2009 Jul 16, 2010 Nov 13, 2010  
3.01.00.0010 Nov 3, 2009 Jul 16, 2010 Nov 13, 2010  
3.00.00.0000 Sep 15, 2009 Mar 3, 2010 Jul 1, 2010  

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Ariadne frontend for Android based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
1.00.00.0000       Release Candidate

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Ariadne frontend for Modulex based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
        Functionality Included in Ariadne server side application

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Ariadne frontend for Windows based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
1.5.12.0003 Oct 23, 2018     Development support ends when next version is released.
Technical support ends 6 months after next version is released.
1.5.11.0004 Sep 24, 2018 Oct 23, 2018 Apr 23, 2019  
1.5.07.0011 Dec 21, 2016 Sep 24, 2018 Mar 24, 2019  
1.5.06.0010 Nov 10, 2016 Dec 21, 2016 Jun 21, 2017  
1.5.04.0004 Mar 3, 2016 Nov 10, 2016 May 11, 2017  
1.4.04.0030 Jun 2, 2015 May 30, 2016 Sep 27, 2016  
1.4.01.0005 Nov 25, 2013 Jun 2, 2015 Sep 30, 2015  
1.3.18.0002 Jul 5, 2013 Nov 25, 2013 Mar 25, 2014  
1.3.15.0002 Jan 3, 2013 Jul 5, 2013 Mar 25, 2014  
1.3.13.0007 Nov 29, 2012 Jan 3, 2013 Mar 25, 2014  
1.3.12.0007 Oct 3, 2012 Nov 29, 2012 Mar 25, 2014  
1.2 Jul 13, 2012 Oct 3, 2012 Mar 29, 2013  
1.1 Apr 20, 2012 Jul 13, 2012 Jan 31, 2013  
1.0 Jan 17, 2012 Apr 20, 2012 Nov 10, 2012  

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Digital Sign Service

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
3.04.06.0004 Jan 9, 2019     Development support ends when next version is released.
Technical support ends 6 months after next version is released.
3.04.02.0005 Mar 28, 2018 Jan 9, 2019 Jul 9, 2019  
3.03.03.0086 Jul 11, 2017 Mar 28, 2018 Sep 28, 2018  
3.03.01.0065 Dec 21, 2016 Jul 11, 2017 Jan 11, 2018  
3.02.01.0015 May 27, 2016 Jan 4, 2016 Jun 21, 2017  
3.01.00.0025 Apr 10, 2015 Jun 2, 2016 Sep 24, 2016  
3.00.02.0015 Sep 29, 2014 Jun 4, 2015 Aug 8, 2015  
2.08.00.0001 Sep 17, 2012 Oct 8, 2014 Jun 4, 2015  
2.06.00.0004 Jun 6, 2012 Jan 15, 2013 May 15, 2013  
2.05.XX.XXXX May 7, 2012 Oct 4, 2012 Feb 1, 2013  
2.04.XX.XXXX Feb 29, 2012 Jul 18, 2012 Nov 15, 2012  
2.03.XX.XXXX Mar 4, 2011 Feb 28, 2012 Jun 27, 2012  
2.00.XX.XXXX Oct 26, 2010 May 6, 2011 Sep 3, 2011  
1.00.XX.XXXX Jun 30, 2010 Feb 23, 2011 Jun 23, 2011  

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Digital Sign Service Client

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
3.02.3006.00 Jan 9, 2019     Development support ends when next version is released.
Technical support ends 6 months after next version is released.

Google Play
Apple App Store
Microsoft Store
3.01.0003.25 Nov 20, 2018 Jan 9, 2019 Jul 9, 2019 Avalible only for Android and iOS
3.00.0005.01 Jun 26, 2018 Nov 20, 2018 May 20, 2019 Avalible only for Android

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Digital Sign Service for Android based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
1.03.00.0018 Jan 10, 2018 Jun 26, 2018 Dec 26, 2018 Development support ends when next version is released.
New version is named Digital Sign Service Client
Technical support ends 6 months after next version is released.
1.02.03.0011 Jun 19, 2017 Jan 10, 2018 Jul 10, 2018  
1.01.00.0006 Feb 13, 2015 Jun 19, 2017 Dec 19, 2017  
1.00.02.0001 Oct 3, 2014 Feb 13, 2015 Apr 14, 2015 Google Play

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Digital Sign Service for iOS based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
1.02.08.0039 Jan 12, 2017 Nov 20, 2018 May 20, 2019 Development support ends when next version is released.
New version is named Digital Sign Service Client
Technical support ends 6 months after next version is released.
1.02.06.0038 Jun 16, 2016 Jan 12, 2017 Jul 12, 2017  
1.01.04.0037 Nov 13, 2015 Jun 21, 2016 Oct 14, 2016  
1.01.00.0032 Oct 14, 2015 Nov 13, 2015 May 13, 2016  
1.00.02.0025 Apr 24, 2015 Oct 14, 2015 Jan 12, 2016  
1.00.00.0020 Jan 24, 2013 Apr 24, 2015 May 11, 2015 iTunes App Store

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Digital Sign Service for Windows based sign

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
2.02.04.0075 Apr 14, 2016 Jan 9, 2019 Jul 1, 2019 Development support ends when next version is released.
New version is named Digital Sign Service Client
Technical support ends 6 months after next version is released.
2.02.03.0065 Feb 26, 2016 Apr 14, 2016 Oct 14, 2016  
2.01.00.0010 Nov 6, 2014 Mar 16, 2016 Aug 26, 2016  
2.00.02.0005 Jun 6, 2014 Jun 4, 2015 May 6, 2015  
1.02.01.0000 Feb 26, 2013 Jun 6, 2014 Jun 6, 2014 Upgrade to version 2.x will be necessary

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Exchange Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
5.01.11.0005 Dec 12, 2018     Development support ends when next version is released.
Technical support ends 12 months after next version is released.
5.01.09.0001 Oct 9, 2018 Dec 12, 2018 Dec 12, 2019  
5.01.05.0003 May 22, 2018 Oct 9, 2018 Oct 9, 2019  
5.01.02.0010 Sep 19, 2017 May 22, 2018 May 22, 2019  
5.00.12.0010 Jun 26, 2017 Sep 19, 2017 Sep 19, 2018  
5.00.10.0096 May 5, 2017 Jul 3, 2017 Dec 26, 2017  
4.1.30 Mar 14, 2016 May 10, 2016 Nov 1, 2017  
4.1.22 Apr 17, 2015 May 2, 2016 May 10, 2016  
4.1.19 Dec 17, 2014 Apr 17, 2015 Jul 12, 2016  
4.1.10 Sep 30, 2013 Dec 17, 2014 Dec 12, 2015  
4.1.7 Feb 26, 2013 Sep 30, 2013 Apr 17, 2015  
4.1.2 Jun 19, 2012 Feb 26, 2013 Dec 17, 2014  
4.1.0 Jun 29, 2012 Jun 19, 2012 Dec 17, 2014  
4.0.X Apr 17, 2012 Oct 27, 2012 Feb 24, 2013  
3.0.X Jul 16, 2008 Oct 14, 2011 Feb 11, 2012  
2.0.X May 14, 2006 Nov 13, 2008 Mar 13, 2009  
1.0.X Nov 11, 1999 May 14, 2006 Sep 11, 2006  

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Mailbox Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
3.2.01.0055 Apr 24, 2016     Development support ends when next version is released.
Technical support ends 6 months after next version is released.
3.1.03.0035 May 8, 2015 Apr 24, 2016 Oct 24, 2016  
3.0.22.0 Oct 3, 2013 May 20, 2015 Nov 8, 2015  
3.0.18.0 Jul 12, 2012 Oct 3, 2013 May 20, 2015  
3.0.15.0 Jun 27, 2012 Jul 12, 2012 Jan 1, 2015  
3.0.11.0 Mar 21, 2012 Jun 27, 2012 Dec 17, 2014  
2.X.XX.X Feb 28, 2011 Jul 19, 2012 Nov 16, 2012  
1.X.XX.X Feb 2, 2006 Jun 28, 2011 Oct 26, 2011  

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Office Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
3.0.0054 Feb 5, 2010 Feb 5, 2014 Feb 5, 2015  
3.0.0047 Mar 6, 2009 Feb 5, 2010 Oct 3, 2010  
3.0.0046 Feb 3, 2009 Mar 6, 2009 Nov 1, 2009  
3.0.0042 Sep 25, 2008 Feb 3, 2009 Oct 1, 2009  
2.0.XXXX Jan 7, 2006 Jan 23, 2009 May 23, 2009  
1.0.XXXX Apr 20, 2005 May 7, 2006 Sep 4, 2006  

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RealTime Service

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
6.6.12 Dec 14, 2018     Development support ends when next version is released.
Technical support ends 6 months after the next version is released.
6.4.41.0 Sep 4, 2018 Dec 14, 2018 Jun 14, 2019  
6.4.35.0 May 18, 2018 Sep 4, 2018 Mar 4, 2019  
6.4.31.110 Dec 12, 2017 May 18, 2017 Nov 18, 2018  
6.4.31.109 Nov 2, 2017 Dec 12, 2017 Jun 12, 2018  
6.4.31.0 Jul 6, 2017 Dec 12, 2017 Jun 12, 2018  
6.4.27.0 Jun 14, 2017 Dec 12, 2017 Jun 12, 2018  
6.4.22.0 Feb 27, 2017 Aug 6, 2017 Jun 12, 2018  
6.4.17.133 Nov 3, 2016 Jul 14, 2017 Feb 27, 2018  
6.4.17.118 Jul 21, 2016 May 28, 2017 Nov 3, 2017  
6.4.17.102 Apr 28, 2016 Aug 16, 2016 Aug 26, 2017  
6.4.17.0 Mar 15, 2016 Aug 16, 2016 Nov 18, 2016  
6.3.31.0 Aug 18, 2015 Aug 16, 2016 Nov 18, 2016  
6.3.23.0 Jun 16, 2015 Mar 31, 2016 Nov 18, 2016  
6.2.10.902 Mar 2, 2015 Mar 31, 2016 Feb 11, 2016  
6.2.10.0 Sep 24, 2014 Jun 18, 2015 Oct 28, 2015  
6.1.17.0 Aug 27, 2014 Apr 24, 2015 Jun 18, 2015  
6.1.14.0 Jul 8, 2014 Mar 2, 2015 Apr 24, 2015  
6.0.66.0 Feb 11, 2014 Oct 3, 2014 Mar 5, 2015  
6.0.63.0 Nov 14, 2013 Jul 8, 2014 Oct 9, 2014  
6.0.59.2 Oct 1, 2013 Feb 11, 2014 Jul 12, 2014  
6.0.00.45 Apr 23, 2013 Nov 14, 2013 May 29, 2014  
6.0.00.43 Apr 10, 2013 Apr 23, 2013 Dec 19, 2013  
6.0.00.38 Feb 20, 2013 Apr 10, 2013 Dec 6, 2013  
6.0.00.37 Feb 8, 2013 Feb 20, 2013 Oct 18, 2013  
6.0.00.36 Jan 30, 2013 Feb 8, 2013 Oct 6, 2013  
6.0.00.35 Jan 14, 2013 Jan 30, 2013 Sep 27, 2013  
5.X.XX.X Apr 22, 2012 May 14, 2013 Sep 11, 2013  
4.X.XX.X Jan 27, 2010 Aug 20, 2012 Dec 18, 2012  
3.X.XX.X Mar 23, 2004 May 27, 2010 Sep 24, 2010  
2.X.XX.X Apr 23, 2002 Jul 21, 2004 Nov 18, 2004  

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Resource Booking Web App

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
1.3.0003.0018 Dec 5, 2018     Development support ends when next version is released.
Technical support ends 6 months after the next version is released.
1.3.0003.0013 Jan 5, 2018 Dec 5, 2018 May 5, 2019  
1.3.0003.0002 Feb 10, 2017 Jan 5, 2018 Jul 5, 2018  
1.3.0003.0000 Aug 5, 2016 Feb 10, 2017 Aug 10, 2017  
1.2.0009.0000 Feb 22, 2016 Aug 5, 2016 May 11, 2017  
1.2.0007.0005 Dec 12, 2015 Feb 28, 2016 Nov 3, 2016  
1.2.0007.0002 Aug 23, 2015 Dec 16, 2015 May 22, 2016  
1.2.0006.0100 Apr 21, 2015 Sep 7, 2015 Mar 11, 2016  
1.2.0006.0000 Jan 27, 2015 Jun 16, 2015 Nov 21, 2015  
1.2.0000.0000 Oct 2, 2014 Feb 4, 2015 Jul 20, 2015  
1.1.0004.0000 Sep 10, 2014 Oct 20, 2014 Dec 9, 2014  
1.0.0014.0000 Jul 8, 2014 Sep 18, 2014 Dec 9, 2014  
1.0.0013.0000 Jun 4, 2014 Jul 15, 2014 Oct 6, 2014  

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Resource Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
4.1.0002.0219 Jan 11, 2019     Service Release 1
4.1.0001.0116 Oct 31, 2018      
4.0.0010.0050 Oct 23, 2018     Hotfix 5
4.0.0009.0024 Aug 1, 2018     Hotfix 4 update
4.0.0009.0023 Jul 6, 2018     Hotfix 4
4.0.0008.0011 May 18, 2018     Service Release 4
4.0.0006.0021 Feb 12, 2018     Hotfix 3
4.0.0005.0065 Dec 8, 2017     Service Release 3
4.0.0003.0134 Sep 22, 2017     Service Release 2
4.0.0002.0077 Jun 14, 2017     Service Release 1
4.0.0001.0376 May 17, 2017     Hotfix 2
4.0.0001.0375 Apr 26, 2017     Hotfix 1
4.0.0001.0371 Jan 18, 2017      
3.8.0013.0005 Apr 9, 2018 Oct 31, 2018   Hotfix 12. Development support for 3.8.x ended with the release of 4.1.
3.8.0012.0012 Dec 8, 2017 Oct 31, 2018   Hotfix 11
3.8.0009.0007 Mar 6, 2017 Oct 31, 2018   Service Release 2
3.8.0006.0002 Nov 25, 2016 Oct 31, 2018   Hotfix 8 - Only Outlook add-ins
3.8.0006.0002 Nov 14, 2016 Oct 31, 2018   Hotfix 7
3.8.0005.0005 Oct 19, 2016 Oct 31, 2018   Hotfix 6
3.8.0004.0082 Sep 8, 2016 Oct 31, 2018   Service Release 1
3.8.0004.0080 Aug 26, 2016 Oct 31, 2018   Service Release 1
3.8.0003.0003 Mar 16, 2016 Oct 31, 2018   Hotfix 5
3.8.0002.0011 Feb 24, 2016 Oct 31, 2018   Hotfix 4
3.8.0001.0292 Dec 21, 2015 Oct 31, 2018   Hotfix 3
3.8.0001.0270 Oct 8, 2015 Oct 31, 2018   Hotfix 1
3.8.0001.0270 Oct 23, 2015 Oct 31, 2018   Hotfix 2 - Only Outlook add-ins
3.8.0001.0256 Aug 19, 2015 Oct 31, 2018    
3.7.0010.0110 Jun 10, 2015 Jan 18, 2017 Apr 30, 2019 Service Release 2. Technical support for 3.7.x ends 6 months after the release of 4.1.
3.7.0010.0110 Jul 6, 2015 Jan 18, 2017 Apr 30, 2019 Hotfix 5 - Only Outlook add-ins
3.7.0010.0092 Mar 20, 2015 Jan 18, 2017 Apr 30, 2019 Service Release 1
3.7.0010.0070 Jan 30, 2015 Jan 18, 2017 Apr 30, 2019 Hotfix 4
3.7.0010.0069 Dec 15, 2014 Jan 18, 2017 Apr 30, 2019 Hotfix 3
3.7.0010.0035 Oct 22, 2014 Jan 18, 2017 Apr 30, 2019 Hotfix 2
3.7.0010.0034 Aug 20, 2014 Jan 18, 2017 Apr 30, 2019 Hotfix 1
3.7.0010.0033 Jun 30, 2014 Jan 18, 2017 Apr 30, 2019  
3.7.0004.0008 May 12, 2014 Aug 24, 2015 Jan 16, 2017 Hotfix 3
3.7.0004.0006 Mar 6, 2014 Aug 24, 2015 Jan 16, 2017 Hotfix 2
3.7.0004.0005 Nov 27, 2013 Aug 24, 2015 Jan 16, 2017  
3.7.0004.0005 Jan 21, 2014 Aug 24, 2015 Jan 16, 2017 Hotfix 1 - Only Outlook add-ins
3.6.0002.0009 May 21, 2014 Jul 15, 2014 Feb 11, 2016 Hotfix 8
3.6.0002.0008 Apr 11, 2014 Jul 15, 2014 Feb 11, 2016 Hotfix 7
3.6.0002.0006 Jan 20, 2014 Jul 15, 2014 Feb 11, 2016 Hotfix 6
3.6.0002.0005 Jan 2, 2014 Jul 15, 2014 Feb 11, 2016 Hotfix 5
3.6.0002.0003 Oct 21, 2013 Jul 15, 2014 Feb 11, 2016 Hotfix 4
3.6.0001.0019 Sep 16, 2013 Jul 15, 2014 Feb 11, 2016 Hotfix 3
3.6.0001.0018 Jun 12, 2013 Jul 15, 2014 Feb 11, 2016 Hotfix 1
3.6.0001.0018 Aug 13, 2013 Jul 15, 2014 Feb 11, 2016 Hotfix 2 - Only Outlook add-ins
3.6.0001.0017 May 29, 2013 Jul 15, 2014 Feb 11, 2016  
3.5.0008.0000 Jan 8, 2013 Nov 27, 2013 Jul 30, 2014  
3.0.XXXX.XXXX Jul 27, 2011 May 8, 2013 Sep 5, 2013  
2.X.XXXX.XXXX Jun 23, 2008 Jan 31, 2009 May 31, 2009  
1.X.XXXX.XXXX Feb 14, 2006 Feb 14, 2006 Feb 18, 2009  

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WebTeam Central

Version Release Date Development
Support End Date
Technical
Support End Date
Notes
5.08.01.0025 Feb 7, 2017     Development support ends when next version is released.
Technical support ends 12 months after next version is released.
5.07.02.0035 Jun 28, 2016 Feb 7, 2017 Feb 7, 2018  
5.07.01.0025 May 31, 2016 Jul 4, 2016 Oct 5, 2017 Only customer change request
5.07.00.0015 Apr 15, 2016 Jun 30, 2016 Jan 26, 2017  
5.06.00.0005 Mar 14, 2016 May 15, 2016 Dec 11, 2016  
5.05.01.0015 Sep 15, 2015 Apr 21, 2016 Nov 9, 2016  
5.04.06.0035 Aug 3, 2015 Dec 14, 2015 May 12, 2016  
5.03.04.0004 Mar 20, 2014 Aug 11, 2015 Mar 30, 2016  
5.02.09.0009 Oct 18, 2013 Mar 20, 2014 Nov 15, 2014  
5.00.08.0008 Apr 26, 2012 Oct 18, 2013 Jun 15, 2014  
5.00.08.0001 Apr 12, 2011 Apr 26, 2012 Dec 22, 2012  
5.00.03.0000 Feb 10, 2010 Apr 12, 2011 Dec 8, 2011  
5.00.00.0024 Jul 8, 2009 Feb 10, 2010 Oct 8, 2010  
4.XX.XX.XXXX Apr 3, 2009 Nov 5, 2009 Mar 5, 2010  
3.XX.XX.XXXX Sep 6, 2005 Aug 1, 2009 Nov 29, 2009  
2.XX.XX.XXXX Nov 26, 2004 Jan 4, 2006 May 4, 2006  
1.XX.XX.XXXX Aug 9, 2001 Mar 26, 2005 Jul 24, 2005  

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